Return Policy

🔄 Return Policy

At Novabrit, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns

• You can return items within 14 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• You must provide proof of purchase (order ID or invoice).

🚫 Non-Returnable Items

• Digital goods (downloads, licenses)

• Items marked as "Final Sale"

• Perishable goods or hygiene-sensitive items (e.g., opened cosmetics or wearables)

🔁 Exchange & Replacement

• Defective or damaged items can be replaced.

• Contact our support team within 48 hours of receiving a damaged item.

💰 Refund Process

• Once your return is received and inspected, we’ll notify you of approval.

• Approved refunds will be processed to your original payment method within 5–7 business days.

📦 How to Initiate a Return

1. Email us at contact@novabrit.com with your order ID and reason for return.

2. We'll provide return instructions and address.

3. Ship the item back using a reliable courier. Return shipping costs are the buyer’s responsibility unless the item was defective.

📩 Need help?
Our support team is ready to assist: +44 7883 416523 or contact@novabrit.com